Complaint reception form: In accordance with the Official Mexican Standard NOM-247-SE-2021, “Commercial practices – Requirements for commercial information and advertising of real estate intended for residential purposes and minimum elements that related contracts must contain”; It is our obligation as a supplier to have free and accessible consumer or client service channels and mechanisms, through which information will be provided and comments, complaints and suggestions will be received. The personal data that you provide through this form are processed in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.
We inform you that your present document will be attended to from Monday to Friday from 9:00 a.m. to 2:00 p.m. through digital means.
CONSUMER DATA:
(If you are a legal entity, add the name and full name of the representative)
Full name: Address:
Email Phone:
Secondary Phone:
DATA OF THE COMPLAINT, REQUEST AND/OR SUGGESTION:
| Contract or unit related to the complaint, request and/or suggestion. (Detailed description of the contractual relationship you had or have with us): Example: “On March 25, 2022, I acquired the private unit 6D of the Río real estate project, located on xx street, number xx, in the municipality of xx …..” |
Describe the complaint, request and/or suggestion (What situation motivated you to make this document, description of the reason):
Example: “I am going to request a loan and I need a copy of the documentation that I signed with you, related to the unit I purchased.”
Under oath of truth, I declare that what is expressed here is true; making me knowledgeable and aware of the sanctions that the law imposes on people who declare falsely.
