Occidental Allegro Nuevo Vallarta Category 5 stars

hotel is OK, but the front desk employees are in need of improvement. They lack customer service skills. I would not recommend this hotel to anyone else. We stayed in room #753 and there was a dog staying on the same floor and we could hear it bark all day. Our experience at Occidental Allegro Nuevo Vallarta was a bad one.

If you have been to a 5 star hotel in the past, you will not like the Allegro!!!!!

The rooms have a thick musty oder and all your clothes will need to washed/dry cleaned when you get home.

Don't bother taking even semi-formal clothes as there is no place to wear them. A pair of respectable jeans and t-shirt is all you need to feel appropriately dressed.

The food is adequate, but the choices are extremely limited. The last night was Mexican Night and that was your only food choice. If you aren't a mexican food fan. Tough!! We had eaten at the Mexican Restraunt the night before so it was like having left-overs for dinner.

The staff was eager to please, expecially if you slipped them a few bucks, by the end of the week they are tripping over themselves trying to get to the tipping tables before their co-workers.

Don't take the elevators!!!! The steps are a better choice. They provide exercise and are stress free. The sales staff for the time shares have their table right by the elevator doors and ANNOY you the entire week!!!! Very, very annoying when you are trying to relax.

I have been on many vacations, in many areas of the globe. The Allegro was definitley at the bottom of the list, way bottom.

They did provide in room beverages after I voiced my concern over being warned not to drink the water in the room.

Who ever heard of having to purchase water at a 5 apple hotel?

The bar was just like the picture shows, dark, uninviting and open to all the elements.
Not somewhere to go for a before or after dinner cocktail. Barstools or plastic chairs, fine for afternoon but in the evening I appreciate a little ambiance and class.

I went on the spur of the moment for healing after surgery. The two weeks did the trick - I have just arrived home feeling ready for the next step of the health journey.
The rooms need some work but are sufficient; although the bathrooms are small. Food at the buffet was plentiful, tasty and healthy. The two restaurant served very tasty meals and one should definitely use the two opportuities. Very good staff and service - any deficiencies were repaired immediately.
This is a family friendly place with excellent activities staff and something for everyone to participate in. The evening performances entertained with much laughter. We made special friends with some vacationers and staff.
Can't wait to return!